How the Western Cape is fast becoming a leader in BPO real estate
Category News
As the world moves forward and integrates AI (Artificial Intelligence) into mainstream operating systems, the essential BPO (Business Process Outsourcing) model is one that is embracing this change, yet using it as a tool to complement its human staff. After all, there are some elements of the corporate world where human input is extremely valuable and preferred. With shifting global expectations and customer growth, we look at how the real estate industry is coping with this new demand for faster, better information and what this means for the South African corporate economy.
Understanding Business Process Outsourcing
BPO is integral to large companies, especially those needing constant customer support. South Africa has great existing infrastructure to provide multinational organisations with locations to extend their reach. With established real estate and a wide range of facilities for businesses to capitalise on, the commercial property offering in South Africa is immense.
BPO refers to the simple redirection of business support to external frameworks. This can look like the external service provider helping with customer assistance, information support and specific business functions or tasks. The most common form of BPO is call centres. As South Africa has provision for multiple business parks and office buildings, call centre offices have grown exponentially. They fill a crucial gap in the employment market and provide opportunities for millions of young graduates to enter the workforce with minimal previous work experience. These jobs are appealing as they offer in-house training and upskilling, so employees can perform their duties efficiently.
BPO can also include warehouses for manufacturing or storage purposes. These industries can include pharmaceuticals, e-commerce, healthcare, asset management, kids' toys, insurance and more. This feeds into the supply chain management factor.
Where does the Western Cape fit in?
With amazing commercial and industrial suburbs and parks in the Western Cape, BPO has found another region to thrive. If you are interested in acquiring a commercial or industrial building or vacant plot with the intention of BPO resources, Aska Property Group can help you. We have developments in key areas such as Blouberg and Milnerton. Whether you want to acquire land or property for an international business portfolio or a proudly South African company, we can provide you with the ideal platform to find what you're looking for.
Cape Town is leading the pack in BPO opportunities
The city of Cape Town has seen remarkable growth in the BPO sector with massive job opportunities positively impacting the local economy. It has an award-winning reputation as being one of the most reliable offshore outsourcing hubs in the world and continues to be one of the most resilient options for employment in the country. The success of BPO in the Western Cape is largely due to the government's willingness to invest in digital innovation, sustainable growth and optimising the human aspect of interaction. With these contributing factors, the industry is set to expand to greater heights in 2025 and in the years to come.
Aska Property Group recognises the need for commercial property
Contact us for more information on your business real estate needs. Our expert property practitioners are here to assist you with plotting and planning or finding the right existing property in one of our luxurious developments.
Author: Aska Property Group